6/15/2023 0 Comments Starlet hotelThe bathroom was old and in need of updating (has a shower over bath, clingy shower curtain, no hand towels, cheap toiletries). The bed was very hard, as were the pillows. Our room was on the 11th floor and faced the hospital and old airport. Good service, staff were nice although their English wasnt great. Great location, quick walk to the beach and bars/restaurants. Paid $42 for 'superior' room (the cheapest). The location is still good for our groups but we are disappointed that this hotel is run down and staff not friendly like before.we won't be back.… The breakfast was ok for 3 star and the highlight was the staff member, Vi, who greeted us each morning and went out of her way to be friendly! She was the only staff member who bothered to be friendly, the reception staff need to pick up their game! The fridges were not turned on in our rooms when we all arrived which was annoying and when we rang for room service at 8:15pm we were told it was closed for the day!!! Ridiculous to close the restaurant at the time people want to eat!! There were 2 rooms where the AC was not working and this meant the first night with no sleep and NO offer of a discount!! Next day one AC unit was replaced with a new one and the other received a big clean out.still made a loud noise which was annoying! The wifi is non existent and this was no good when we are working whilst away traveling on our laptop! The information book in the rooms is dreadful with no useful information apart from the internal phone numbers and price of the items in the room if they are "missing"! No mini bar in the fridges and housekeeping was marginal.left empty cans and glasses in room that needed to be cleaned up each day. With a large tour group of 15 people, we had stayed at this hotel several times in the past few has now added a small pool to the ground floor which is ok for a quick dip but only 2 pool lounges which doesn't work for a 14 storey hotel. The staff however at breakfast is fantastic! The woman who runs the show is great & she has the best customer service !… The breakfast in the morning is ok, the usual buffet style food. There were several Russians that were not nice to the staff at all, like down right rude, but they kept their cool, remained calm & kind. The tub had a bit of rust all around the outside, so while it was nice to have a tub, we did not utilize it due to that fact. The room was clean & comfortable with strong air con & hot water. Wifi does not work in the room-at all! We found ourself in the reception area often when having to message family & friends, book the next part of our trip & research the area. They called the station for us & the ticket was delivered to the front desk. They also helped us book our sleeper train ticket from Nha Trang to Hue. They allow you to sign out one beach towel per person a day. The hotel staff is really friendly & helpful. It is in the middle of good shops & restaurants. Starlet Hotel was a short walk to the beach. The Cosmopolitan of Las Vegas, Autograph Collection.Hotels near Magical Mystery Tour Nha Trang - Viet Garden Cooking.Hotels near DDK's Black & White Photo Gallery.InterContinental (IHG) Hotels in Nha Trang.
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